SITE: Performance and Quality


Item 1 About SITE
Item 1 The WINS Team
Item 1 Using SITE
Item 1 Task Areas
Item 1 Contact Information


The WINS team knows that quality is the center of any program’s success and it must be applied consistently and in close collaboration with our Government sponsors.

Our experience has taught us the importance of implementing industry-best practices such as ISO 5000, ITIL, PMI and CMMI – to name a few. We will apply a comprehensive quality-control structure and approach to the management of our SITE program and all task order engagements. Our Quality Control Plan (QCP) defines, measures, analyzes, monitors, improves, and controls processes, procedures, execution, and delivery to ensure performance measures are met or exceeded.

Our QCP and approach:

1. Provides an engaging environment for Government and Contractor to leverage collective insights, skills and experience towards improvements and program success
2. Provides quality gates to facilitate timely, cost-effective, and streamlined
3. Promotes high quality, accurate, reliable, and complete work products
4. Establishes a mechanism for tracking, reporting, and escalating for resolution non-compliant issues or anomalies.
5. Ensures industry-best standards, policies and procedures are applied for the best possible results.
6. Establishes a positive, open, continuous communicative quality control culture.
7. Provides an objective and quantifiable method for improving processes and procedures via
lessons-learned and continuous examination of product and results.
8. Leverages new and existing technologies to perform, track and store service desk and other QASP activities and for enhanced future performance.

We have learned that empowerment and change management applied throughout an organization are critical to a successful quality program. Leveraging our collective team's experience we will develop and implement quality controls and change management that is fundamentally tied to individual engagement goals and objectives. Our approach will target a number of key areas to build and sustain momentum and support for the implementation of an engagement-specific quality management system.

1. Leadership and senior management support
2. Communications and information sharing
3. Training and skills development
4. Tying employee recognition to quality performance

Our goal is to help every client move quality controls and change management from confrontational to cooperative and from command and control to empowerment.