HITSS: Performance and Quality


Item 1 About HITSS
Item 1 The WINS Team
Item 1 Functional Service Area Offerings
Item 1 Using HITSS
Item 1 Contact Information

The following bullets highlight our approach and keys to performance-based service:

A thorough understanding of your technical reqiurements and desired results per the resulting task order Statement of Work/Objectives (SOW/SOO)
A well-defined Work Breakdown Structure (WBS) detailing tasks, inter dependencies, milestones and the critical path to meet your expectations
Service Level Agreements (SLA) that reflect the most cost-effective means to achieve your goals
Well defined Quality Management and Quality Assurance Surveillance Plan (QASP)
Program, Project and/or Task